We customize our processes to fit our clients' unique systems and preferences.
When Drew and I started this firm, we knew we had an opportunity to stand out from conventional law firms. In many ways, we modeled the firm with a start-up mentality. No practice or policy we had experienced in our careers was sacred. Everything was a candidate for improvement. This viewpoint led us to invest considerable resources in customizing the firm’s tools so that client policies would always be followed as expected – with no surprises. We also significantly invested in proprietary software developed at G&G to ensure that all phases of patent prosecution are scrutinized for quality. Nothing is too small or insignificant for us to improve upon. That’s our culture in a nutshell.
Starting your own firm isn’t something you do on a whim. Ed and I wanted to take each of our experiences – good and maybe not so good, and use them to create a unique IP law firm placing quality and the client experience at the forefront. I think we have done that. For instance, I am proud that drafts are reviewed by a partner before they are presented to inventors or in-house counsel. We want clients to have the confidence of knowing that a second set of eyes is reviewing matters. This is not only a great quality control practice, but it is also a wonderful mentoring tool for our attorneys.